Returns and refunds

After delivery

Check the items, quantities and packaging. Contact us promptly about incorrect, damaged, missing or defective goods, quoting the order reference and providing a description and photographs. Keep the packaging and wait for return instructions before sending anything back.

Hygiene products

Sanitary pads, diapers and personal-care goods require hygiene protection. Change-of-mind requests require unopened, intact goods and packaging, and acceptance is confirmed by customer service for the circumstances. This does not affect claims for defective or misdescribed goods or rights under applicable law.

Resolution

After verification, we will explain the replacement, return or refund arrangement and any delivery costs. Card refunds depend on the payment provider’s actual result; offline refunds require verification of receiving details. Processing times depend on the bank or provider. Related referral commissions, bonuses and points are adjusted for refunds.