Frequently asked questions

Do I need an account?

Guest checkout is available for one-time purchases. Replenishment, referral rewards and point redemption require an account so you can manage them.

Can I avoid repeated password entry?

Use an available phone-code or social sign-in option. A private device can remain signed in. Sign out after using a shared device.

Does replenishment charge automatically?

No. Each cycle creates an unpaid order for your approval and payment. Pause, skip or cancel from your account.

Why is a payment or login option missing?

Only currently enabled and available options appear. Use an option shown or contact customer service.

What can points redeem?

The rewards page lists currently available physical, digital or travel-related gifts and their point costs. Travel benefits are subject to the specific reward’s arrangements.